We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. We may use your personal data to: All such rights are reserved. 2. Please choose the Visa Application Centre where you would like to submit your application. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. to collect your passport or get our Express Courier Return service. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. Marketing & Communication from trusted partners: I consent to TLScontact sharing my name, email address and telephone number with trusted 3rd parties so that they can send me regular promotional offers, advertising, and other travel and visa related marketing information by email, phone or SMS. 2019 - 2023 TLScontact. Sensitive personal data: biometric data (fingerprints, DNA swabs); Cookies Policy. 10. Travelling to the UK A Contribution must not: 3. We will try to give you reasonable notice of any major changes. TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. By using our website, you are consenting to our use of cookies. 2019 - 2023 TLScontact. Will be kept secure and confidential; To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Changes to this Cookies Policy For further information on payment terms, please leave a message on the Contact us page of the Website. TLScontact companies Governing law If you wish to withdraw your consent at any time, you can do so by altering your browser settings (see section 4 below) otherwise we will assume that you are happy to receive cookies from our website. We are not responsible for events outside our control. Third party service providers working on our behalf OVERSEAS TRANSFER OF YOUR PERSONAL DATA Our Visa Application Centre in Lagos Ikeja is open for new visa applications. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Links to other sites My e-mail address * i.e. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. 1. in particular, we will not be liable for: Information communicated via the Website is processed in accordance with legal requirements regarding personal data protection and the information system used ensures optimal protection of this data. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? without TLScontacts express prior written authorization, for which TLScontact shall be entitled to request a financial compensation. A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. Promote violence; Legitimate TLScontact employees will never ask you to make payment via telephone or social media. How can you manage your cookie settings? Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. Starting from 1st July 2022, the service fee, mandatory for any visa application, is GBP 32.20 . Cookie settings in Internet Explorer Prohibited uses Third parties for legal reasons Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre Attention: Fraud Alert. The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Learn more about us Our government clients Welcome to TLScontact UK in Nigeria. Name Purpose Description Storage Period However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees In order to comply with local Covid-19 health and safety regulations, you may be required to provide a body temperature reading, wear a mask and respect social distancing guidelines to enter our centre. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. Please provide a valid email address in order to receive the confirmation mail from us. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. For more information, click here. All rights reserved. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. We reserve the right to withdraw linking permission without notice. 5. We may from time to time provide interactive services on our site, including, without limitation: Loss of business opportunity, goodwill or reputation; We amend these terms from time to time. Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; 1 minute Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; Rules about linking to our site Business interruption, loss of anticipated savings; By applying for a Passport or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. Contain any advertising or promote any services or web links to other sites. for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). Is stored for only as long as required to process service; You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union Our trade marks are registered USE OF COOKIES 19. Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. Cookie settings in Firefox We do not represent that content available on or through our site is appropriate for use or available in other locations. When TLScontact acts as a data processor it collects and processes personal data only on behalf and under the instructions of its Clients. Not to access without authority, interfere with, damage or disrupt: Here are the mandatory steps to apply for a Schengen visa. This step is mandatory in order to be able to register to your account. Which cookies does TLScontact use? Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. In case you decide to turn off cookies we have these helpful links below for you. 15. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) Further legal action against you; to collect your passport or get our Express Courier Return service. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Welcome to TLScontact UK in Nigeria. The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy. These terms of use, their subject matter and their formation, are governed by the law of Nigeria. Cookies typically enable websites to work, or work more efficiently. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). For example, Google Analytics is used to identify your visit to the site. We are not responsible for websites we link to Our Cookie Policy, which sets out information about the cookies on our site; Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. We will hold your personal information on our systems only for as long as is necessary to provide the service. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties, such as but not limited to UKVI, for the purpose of processing of your application. Complete your application form Prepare your supporting documents Make an appointment Assist you in your application/service; Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. TLScontact makes every effort to answer your questions and accommodate your requests. 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. The content on our site is provided for general information only. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. HOW IS YOUR PERSONAL DATA USED? For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. Content standards and registration By continuing browsing the websites, you agree to provide consent to the use of cookies. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. Please note that this is a chargeable service for overseas customers. Do not forget to print and complete the Schengen form which corresponds to your application and visa type. 5. Will never be used for any marketing purpose by the third party. in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. TLScontact does not provide visa services via Facebook, Instagram, or any other social media platform. For any question as to such fees please consult the following link. TLScontact New UKVI Visa Application Centre in Victoria. Log in to your TLScontact Account. 12.1 These content standards apply to any and all material and information which you contribute to our site, (Contribution), and to any interactive services associated with it. You also agree: Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. 2. ; The form should be signed by the applicant in person, the representative for document submission has no right to sign on form. The Services are provided and supplied for private use. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. Cancellation or suspension of your registration does not affect any statutory rights. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. travel to England from another country during coronavirus (COVID-19). Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. 17. Please begin by selecting the country where you are applying from. All e-mails from the system will be sent to this address. Prepare your supporting documents We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. The current version of our Privacy notice will always be posted on our website. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; 3. How we may use your personal information Keeping you in control TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. UK in Nigeria on Twitter: "Update on UK Visa Application. Be accurate (where it states facts); JavaScript seems to be disabled in your browser. All rights reserved. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. The website in which you are linking must comply in all respects with the content standards set out herein above. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. You can turn off cookies for our website through the settings page on your browser. Internet Explorer u ndrpre nga Microsoft m 15 qershor 2022 dhe nuk mbshtetet m. Be genuinely held (where it states opinions). hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. Analytics and Performance Cookies Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. 6. Any indirect or consequential loss or damage. 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: There are other terms that may apply to you This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; We want to ensure you remain in control of your personal data. We will never transfer your personal data in an unsafe or unsecure way. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. Send you communications and notifications concerning the status of your chosen service. For the best experience on our site, be sure to turn on Javascript in your browser. This can be found on your appointment booking confirmation. You will be contacted by our Visa Application Centre when your passport is ready for collection. TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. Welcome to TLScontact UK in Nigeria. Personal details: name, email address. TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. 11. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. We will try to give you reasonable notice of any suspension or withdrawal. Where our site contains links to other sites and resources provided by third parties, such as UKVI, these links are provided for your information only. 7.6 TLScontact shall not be held liable or in default due to any delay or non-performance due to a force majeure or to any other event which is beyond TLScontact reasonable control or for any act or omission not attributable to TLScontact. Breach of the Terms of Use Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Will never be used for anything other than to process the requested service; Please choose the Visa Application Centre where you would like to submit your application. Please choose the Visa Application Centre where you would like to submit your application. Payments made by the Customer will not be deemed final until TLScontact has actually received the amounts due. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; We are a pioneering company specialising in providing customer relationship management within a face-to-face environment. 2019 - 2023 TLScontact. You can contact us on the following number: +23417002040. Our site is only for users in Nigeria We may make changes to our site It is not intended to amount to advice on which you should rely. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. Disputes 20. 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