I ordered brand name part. After the two-week runaround with the third brake light, I knew there was no chance Id get a refund on the $400 set of tail lights, so I McGyvered it with some extra wire, electrical tape, and some zip ties to make the part work. Many companies out there . Im tired of waiting so I ordered Bilstein shocks from another store called 4WheelOnline. The Customer Service is a joke! ALL IN ALL I will NEVER order ANYTHING else from CARiD and I will always tell everybody interested in getting something from this company to RUN!! 12/17 Company is admitting its their error, see photos! The same thing happened to me as well. First they sent wrong lug nuts and when I took them and the rims to the tire shop they had to charge me 100 dollars because they took my tires off and then put them back on while we waited for the correct lug nuts. Review by Jim 6 months ago. Awful!! I ordered a bumper cover from CarID that cost $444. Horrible service and they are liars. Because if they arent good luck to you. Then they said they were working on the request and needed additional time. unfortunately my car requires staggered wheel sizing. I received the wheels about a month after ordering. I got everything taken care of, but was being charged 15 dollars to return item. Indeed and finally, they are paying. Joined Jan 4, 2020 Messages 27 Reaction score 30. That screwed the shipper and screwed me. I was told that I had to make a video of it not working to proof to them that it does not work, in order to return it. Share. Jan 11, 2020 #1 My Ram is the first truck Ive owned since 2009 so its been awhile since I've shopped for aftermarket truck parts. I bought an alternator for my 92 Ford Ranger 5.0 V6. So, I was forced to dispute the charge with my credit card company. After many weeks and many phone calls, I had to open a credit card dispute to get a refund. Location of This Business. Sometime in November I was excited to receive the replacement. Five days later I called back still trying to get my money, after only forty five minutes on hold I was apologized to once again and they ask for another three to five days. Hello Sergei. I went the easy route first: Chat. Reply from Carid. PLEASE be aware of their return policy and their rude customer service CHAT agents. Very bad experience. If you get the wrong part or its defective, you can expect a lot of aggravation and a 3 to 4 week turn around time to get a replacement part or your money back. The part was obviously painted over ot disguise the defective spot on the tool. So we lost $200 bucks for no product. The front ones fit but the back ones did not. I purchased an El Camino Door Shell for $550.00 only to learn it will require an addition $185.00 in professional bodywork to correct the uneven surface. Horrible buisness practices. I had great experience buying from this company. Our fault, out of time but they are making this right. They still have the product showing as available to be delived in 3weeks on there website. Had ordered from them before but never tried a return. Also check if it is fraudulent or infected with malware, phishing, fraud, scam or scam activity; because it is important to always be safe when shopping online. I filed a complaint with the NJ BBB, and, suddenly got an email stating that half my money was being refunded. I take partial blame, I should have checked their reviews first. DO NOT TRUST THIS COMPANY!!! They blamed the manufacturer completely and CoverKing states the seats were sewn as ordered by CARiD. Emailed customer service multiple times with no response. I requested a refund ASAP via email. Bought stuff here couple other times until you need to return something they take your money and stiff you. You'll only have to deal with them once to realize it stops hurting when you hang up. Original review: Jan. 31, 2022. 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. ***TIP***, -Order cost details: Subtotal: $219.30 Shipping: $119.00 Tax: $21.15 Total: $359.45. By Women Golds Uncategorized. I did not receive even a partial refund. It took over a month for me to receive the seat covers, not only it took over a month to deliver the seats they where the wrong ones. These guys suck. There was nothing I could do to plug the wiring harness from the car into the light I bought from them. Just ask! Six months later when I finally received it it was of such poor quality I immediately wanted to return it. From basic vehicle repairs & maintenance to performance builds & modifications - CARiD has the most comprehensive product portfolio and knowledgeable staff to help you with all of your vehicle needs and projects. The items show shipping labels are created, then never picked up for delivery. Yes, they are willing for me to return it, but at a loss of $20 on my end. I contacted the company immediately and now August 24th 2021 and three people later they are not willing to accept or fix the mistake they made. Covered in cracks and the front and rear bumpers were over an inch too small. I took to PayPal, and they assisted me in a full refund. I forward this information to Ms.Madavi Lakeraj who contacted Megan to confirm. There dilution was spacers tht would take another 3 to 4 weeks to come in. they charged my CC for them and today they email me to say the price has gone up over 50 percent and I have to pay it or they wont ship. Both places are great websites to get new tires and wheels from. BUYER BEWARE. But thats not the truththe truth is they dont give 2 sheots about their customersjust want the $$$. when people put the wrong numbers in! He simply kept a steady forceful vocal tone and told me every shop can give you runout numbers. I said, Ill get you the runout, but YOU are paying for the mechanic to run the wheels on the machine. Justin, no Im not.. Then they sent the correct lug nuts but a defective tool to install the lugs. Reviews are from legit customers. Dont bother with these guys. Dont Buy from!! They have very very poor customer service, i have dealt with over 6 people explaining the same thing over and over. Yet its my fault they have a crappy computer program! I went on Live Chatand the representative put me on hold for 30 minutes. I have purchased a few parts from CARiD.Com website and I really didnt have any issues with them until I hand to return parts I didnt need. They carry great products at a reasonable price. REFUND COMPLETE Dear Jeff, Your refund for order #36155327 has been processed, and should appear on your sta. CarID is a renowned. Then, no center caps nearly three months later, see pics below. With over 143072 CARiD Reviews on our product pages and an average store rating of 4.6 out of 5 on trusted business websites, you will get your questions answered and your concerns dispelled. I just want to quickly receive a full refund and be done with them. Mind you the items were backordered so nothing was in process. Rely on Brembo and enjoy the power of safe stopping. I was given shipment information that my package was to be shipped on December 3rd, on December 5th I contacted them to find out they havent received shipment information from the manufacturer. I do not suggest this company, buy elsewhere and get free shipping. Never again will I order anything from this place. First read what they sent me in an email Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to make it work. They gave me a refund of $50 on a $400 order. Will never buy from them again. Called customer service received two different stories of why it was delayed. Still waiting. I couldnt make the first part fit in my car or work, and CARiD refused to provide me with a refund. FALSE ADVERTISING. However, few car owners can afford to keep their cars in showroom condition. Salesman said he would throw in tpms in for free. By ground and not air. Ordering was super easy, pricing was good, shipping cost was reasonable. I should have just bought them from REI when I could. CARid sells CHEAP after-market Chinese made parts. You shouldve put the wheels on the machine first w/o tires! I said, WHO does THAT????!!! BOTH UPS AND HIGHWAY PRODUCTS TOLD ME THEY CANT HELP ME This is now past the allowable return policy. Well that was a delay, at least it was being shipped. Do not order wheels from these guys Safe. RUN away from this company!!! Originally, I purchased a strut kit for my wifes Cadillac Escalade. Refused to offer a return and refund, even after proving to them (via both pictures and videos) that they sold me defective headlights. They called and offered me $124 back on my credit card, or the original $150 in online credit. I bought a car product from them and after my master mechanic (certified) tried to install it, it did not work. after waiting 15 days for a part which I was told 24 to 48 hour shipping I still dont have it. I immediately contacted CARID and provided a photo. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. Then it's a while different situation, First Product was broken and second want even the right Product. After, 3 weeks of calling and e-mails I will get my shocks next week. Schiebedach elektrisch. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. Started explaining my issue and SHE ended chat. FCK this guy! The rank is based on a 1-100 scale, with 100 being the most reputable. They charge you shipping even when you spend over 200 dollars. Tries to charge more fees after original order. This company sucks. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. MERRY Fn CHRISTMAS, once you buy a product they hold your money. $100 later, I left just as I came. Even after confirmation that the manufaturer had received the items back in perfect condition, CARiD would not issue my full refund willingly. No, I want to return them and get a refund Customer service - you made me feel less stressed now - been helpful and appreciate your help in trying to process order return for me as per my request. What happened was the Toyota dealership offered to install it for me. He said he wouldnt pay for ANYTHING, ZERO! I used debit card, so Im out the money. They said wheels can get damaged during the drilling process. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems. Dont you have the order number, which I provided to her from the package. Also price changes after purchase on tires. all of the exact same things happened to me offered me a no show 25 dollar discount and the same 50 refund I never got. I dont recommend this place at all. if i could give them negative stars i would. The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. Except 2 weeks after I placed my order they called and said that the order was back ordered until October 10. And not even sure if the good raiting are written inside by Carid customer service!!! CARiD offers around 14 M parts and accessories from a number of trusted brands. Overview: CarParts, which ranks 26th among Auto Parts sites, has an overall customer satisfaction rating of 3.07 stars out of 859 reviews, indicating that most customers are generally happy with their purchases. 1 Corporate Dr, Cranbury, NJ 08512-3635. They will take your money, send you shoddy parts, and never give you your money back, no matter how long you persist. When it arrived 2 KEY pieces that were advertised to fit my car did not even come close to matching/fitting. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? That whole ordeal, from purchase to refund took months of my time. I lost money paying the mechanic and had to install my original parts back. Detailed Ratings. Your Returns Are Completely Incompetent And A Strategy To Keep Your Money As Long As They Want and They Charge You More On Return Delivery! We are truly sorry we were not able to satisfy your automotive needs. . Site Reputation. 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