Check telephone line connection. Open the vault door. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Clean dispenser and cassette. Replace cash dispenser PCB2. Get the trace file and log files in D:\trace 2. Check cassette sensor. Remove a dust on the CS13 sensor. Sensor(NS7) for detecting Double is covered during dispensing note. Reboot ATM. Receipt printer head overheated before printing. For Use with 6000K Keypads only. Loose belts can slip off rollers and block sensors. No response from host for 60 seconds. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. 2. 1. Check for unplugged sensors. Otherwise try the reset button or have the printer serviced. Remove jammed notes 2. CSB sensor detects note in delivery path before CDU dispenses. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Realign check sheets in the check cassette box.5. Check cash dispenser driver (CDM SP) version. Bills are remained in CS31AB sensor after dispensing bills. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Call your attendant. Verify the Host phone number is programmed correctly. Upgrade the Cash Dispenser firmware or download software again3. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Remove dust in CS13 Sensor 4. 1. Check for any CDU error codes and the number of. Remove note from the CDU delivery path. Remove note from the CDU delivery path.2. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Clear notes from dispenser. Check Sensor(CS6) Poll 3. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check dust in existence CS5 Sensor Guide 5. Initialize3. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Check modem cable 2. MB1000 check condition of the clutch alignment screw. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Something is detected on CS41AB sensor during dispensing bills. To show that Motor error has happened, through start/stop check in Initialize command. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Check a checks status in the reject box 2. 1. Initialize 3. 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs The target call address has call blocking enabled. Remove the remaining notes at a sensor in front of the CST 2. Initialize after Reset Power 2. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. 1. Check Encoder Sensor CS8 BRKT. Check second Dip Switch in Cash Dispenser B/D 3. Replace CS13 sensor. Set the cassette properly, 1. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check the number of dispensed notes. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Clean CS2 and CS4A. Low Cash. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Set cassette #2 correctly 2. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. 2. Replace Reject Solenoid 1, 1. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Rearrange notes in cassette 3. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Initialize. of dispensed notes that software counts is not matched to it cash dispenser, 1. 1. 2. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Reconfigure denomination at supervisor mode. 9701060. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Remove note from the CDU delivery path. 2. check battery back-up SRAM. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Firmware of User program code area is wrong. Replace Mainboard. Received data time out of EPP. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). Replace Reject Solenoid 1, 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. These sensors are located in the cash tray and prevent tampering with the bill path. Check if the CS3 sensor bracket is bended.4. Initialize after removing notes or dust over Gate 2. 1. Check modem cable. Check the condition of the white plastic cassette retaining clips in the dispenser. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check the status of setting paper2. Initialize 2. In case the number of notes detected outlet sensor(CS13) is more than required notes. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Nanocash only verify connections to sensors. ), Cash picking-up fail while cash in cassette #2 is enough, 1. 1. Replenish receipt paper in paper charger2. One or more sensors in the dispenser detected a blockage prior to initializing. 6. We have offices in most major US cities but service the ENTIRE USA. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check dispensed check and reject check.2. 1. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check the status of setting paper 2. Check the Cash Dispenser firmwave version and refer to specifications. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check Main Motor Encoder Slit 3. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check the thermal printer head and change if necessary. Clean CS1A and CS1B. 2. Check modem and modem cable connection 2. There may be a note stuck in the cash tray ramp. Remove a jammed note at the position of the CS13 sensor3. Depending on the model of dispenser there are different causes and possible solutions. Reinstall software 3. Check notes in 1 Cassette2. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. The ATM time, as set in the Operator Function Menu, is incorrect. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. If roll is ok, then try the reset button on the printer. Check notes in Reject Box 2. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. If the sensor is not being pressed then the error will occur. Initialize 3. Check for any CDU error codes and the number of notes dispensed to customer. At Hyosung, we design our machines from the ground up. Otherwise the dispenser may require service. NOTE: Do not use metal objects to clear the jam. Set serial number. Remove note from the CDU delivery path. Initialize after removing notes or dust over Gate. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Remove note from the CDU delivery path. 2. 2. Verify that version of Mini-Bank Software matches host processor. 4. Remove note from the CDU delivery path.2. reset the master password and clear the error, select it. Remove note from the CDU delivery path. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Verify that version of Mini-Bank Software matches host processor. JPR printer head is heated too hot. Verify operation of exit gate. If error is persistent, modem may be defective. Rearrange notes in Cassette 3. Usually caused by a customer putting fingers in the cash drawer during dispense. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Check telephone line connection. Exchange sensor after abnormal operating CS13 Sensor, 1. Code reported by host processor (Shazam). Your Benefits; FAQs; Contact Us; Support Center. Dark light sensor test error (CS31A, CS31B) during initializing. If all programming appears correct, contact the processor and have them trace the Terminal ID. Check the transaction from the host and try again. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Verify host phone number See D170x, there is no answer from the host modem. Use an electrical parts contact cleaner on terminals. 2. 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