When you place an order with us via our Order Direct line, your nearest Tapi store will take care of your order going forward. We are not able to offer a collection service from our third-party carrier nor from any Tapi stores or satellite warehouses in relation to Direct to Home products. Unemployed & house person (with consent of co-habiting working partner). In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor. 706358. It's quick and easy and you'll have a decision in minutes! Fitting is chargeable. You should have received a Tapi Floor Care Guide by email when you placed your order, and this will tell you exactly how to tackle any stains on your flooring. These additional costs are to be met by the customer. These charges may be payable to the company or the contractor and are shown on your sales confirmation or invoice. Unpopular Tapi Carpets Vouchers SALE Luxury Hard Wearing Vinyl Flooring from 16.99 We've found the lowest prices on popular products at Tapi Carpets! If the same carpet is being installed in multiple rooms, such as stairs and a landing, it will probably be cut to size in the warehouse where is plenty of space to roll it out. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. Save up to 100 a year . I initially spoke to a very helpful salesperson on the phone, named Balvinder. Delivery of your flooring (without fitting) costs from 25. Our . Ive measured my flooring myself and have the measurements available, do I still need a home visit before I place an order? Use our Flooring Finder to create a perfect match. For areas under 12 sqm, a perimeter stick on two adjacent sides will suffice. Carpet must stay in the original location and not be moved or tampered with and should only be used according to our recommendations. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. Date of experience: January 10, 2023. In this instance you qualify for the 10 year fitting guarantee and we will guarantee your satisfaction for 10 years from the date on your invoice. Approx. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. Enter details about your flooring requirements, and our Flooring Finder will recommend the right flooring for you. If you have a surplus box or more after fitting, we would suggest these be stored on a flat dry surface for future use. Your chosen samples will be on your doorstepin 2-3 working days. Join B&Q Club. Our pledge is valid for 14 days after your order is confirmed. Available 7-days a week. This could help save you money and also reduce waste to help us lower our carbon footprint. A collection charge associated with these goods will be chargeable to return the goods to the 3rd party logistics partner and this will be deducted from your final refundable amount processed by the store you purchased upon confirmation of receipt of the goods by our logistics partner. We also do not have sufficient storage space in our back of house areas in our stores. We will try to resolve any issues that you have as quickly as possible and if necessary, we will explain how to follow our complaints procedure. We're more than happy to take orders over the phone, just call our Order Direct line on 03330 150 501from 9am - 6pm Monday to Saturday, and 10am - 4pm on Sunday. Within this package we include the delivery of your order, the removal and replacement of a reasonable amount of emptied furniture and the removal and disposal of off-cuts. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. Approx. Balvinder had a very welcoming manner and was extremely strong on customer service. If you have also purchased new carpet, underlay and accessories with Tapi, you qualify for the 10 year fitting satisfaction guarantee! It is the responsibility of the customer to make the fitting partner aware of any known hazards or issues which may affect their ability to complete the installation. - Removing a reasonable amount of empty furniture (for larger items, please clarify in store so we can prepare the team) and replacing them afterwards. 90 day returns policy. If you're a little bit further from a store or you don't fancy leaving the comfort of your own home, then you can order with us during a home visit, via a live video chat, or over the trusty old telephone. Approx. Book a convenient appointment online. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. The suppliers fitting and maintenance instructions should be carefully followed to prevent swelling of the joints or other expansion problems. I would like to return some leftover flooring. This is booked in advance based on the fitters schedule, but during busy times, it can sometimes be a few weeks before your floor can be installed. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. In addition, we provide a complementary vacuum. High traffic areas such as in front of chairs, beside the bed and in doorways are relevant examples of where the deterioration of appearance may occur. Don't worry about the unit of measurements used (i.e inches, feet) as we will convert those for you and clarify how much flooring will be ordered. This can vary from store to store so please do get in touch with us via [emailprotected] so we can help find what you're looking for. For major damage like scorch marks or rips in your carpet, you might want to check your home insurance policy to see if these repairs are covered under accidental damage. Experience level Manager. We will need to be made aware, at the time of purchase, if any items require more than one person to be moved safely. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. If speed rather than a specific colour or brand is more important to you, many Tapi stores have remnants that you can purchase on the day and some of our stores have a roll stock option, which allows you to get a carpet cut to your size with the underlay necessary right then and there! Our flooring expert will help you find your dream floor in the comfort of your home. Salary information comes from 1,148 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Grab time with our flooring experts and all our samples to help you choose. Were glad you asked! To arrange your refund, simply contact the branch where you placed your order, alternatively you can contact Customer Support via the Submit a Request button and if you supply your order details, they will put you in touch with the right person who can provide further assistance. So pleased with my new carpet . However, this will affect whether or not the gripper can be re-used. Job in London - England - UK , BR6 0JU. Some of the products ordered may be fragile in nature and whilst care will be taken to ensure these goods arrive in good condition, this may be completed using a palletised delivery. Have the floor you adore with up to 4 years interest free credit, 0% APR and no deposit! Tapi Carpets & Floors has 5 stars! Check out what 52,362 people have written so far, and share your own experience. The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. Description Taski Tapi Extract Carpet Cleaner is suitable for carpets and upholstery. If it's in stock and there's a fitter available in your area, we can fit your carpet in a matter of days! Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. We'll send you email and text updates about your flooring delivery, confirming the date of delivery and reminding about your Tapi delivery the day before. High traffic areas such as in front of chairs, beside the bed and in doorways are relevant examples of where the deterioration of appearance may occur. Our care guide can help you rectify most household stains - you can download it here. Location Orpington, Kent, United Kingdom, United Kingdom. Date of experience: 10 January 2023. The length of time from placing your order to delivery to the store is based on several factors such as the type of flooring, or whether the colour/pattern/style chosen is in stock with the manufacturer. Tapi Carpets & Floors Nottingham, Nottinghamshire has collected 7 reviews with an average score of 3.86. Tapi Carpet may be responsive or may refuse to fix your issue. The Furniture & Home Improvement Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. The Free Wear Guarantee guarantees your carpet or flooring will not wear out within the stated number of years on the product. We can then efficiently plan the exact amount of carpet or flooring you'll need before you order. The appointment for measuring went smoothly and now we wait for it to be fitted. Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. 45 minutes. | Read 1,141-1,160 Reviews out of 49,241 Terms and Conditions apply. Goods will not be left in an area which is unattended and will be returned to the 3rd party couriers premises until a new delivery date has been confirmed. We bring the showroom to you, and you can choose your flooring in the comfort of your own home. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service an introduction fee per m2 is chargeable. Weve outlined lots of useful advice you can take advantage of in order to care for your carpet. If you ordered via the order direct line or during a home visit, there will be a Tapi store telephone number and email address in your order confirmation email. Smart ways to shop with Tapi. The appearance of your flooring may deteriorate or vary depending upon your usage, demands and aftercare. The first reason is known as a pole mark and is caused by the pole that the carpet is tightly wrapped around during transportation. 40 minutes. Customer Help Centre | Tapi Carpets & Floors Find your nearest store Nearest store Book an appointment View Basket Favourites Carpet Vinyl Flooring Laminate Flooring Luxury Vinyl Tiles Engineered Wood Paint Artificial Grass Ideas Hub Offers Book an Appointment Book a Free Home Visit Order Free Samples Help Centre How can we help you today? Details are available on request. To the extent permitted by law, Tapi Carpets & Floors will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. You . Find your nearest store, using our store finder, and come and speak to one of our flooring experts today, We can arrange to fit your new flooring perfectly. Our 3rd party carrier will endeavour to deliver your goods over the threshold of your property when social distancing rules apply. We must be informed at the time of order of any restrictions which may exist to access or difficulties which may affect the successful completion of the delivery of your flooring. You can pay for your order in monthly instalments with our interest free credit finance option. Book a convenient appointment online. A minimum of 72 hours is recommended and when high gloss paint has been used please allow 7 days. Whether you can change your order without any charges being incurred depends on a number of different things and at what stage in the order process you want to make a change, so it's best to get in touch with the store straight away. Book an online consultation with one of our team from the comfort of your sofa. Job specializations: Accounting. Where carpets are to be fitted in the hall and stairs an additional fee may be made to reflect the additional fitting work involved in these areas. It's available in 2m up to 5m rolls which also helps apparently. Available 7-days a week, some evenings. This means we will guarantee you are satisfied with your fitting for 10 years from the date on your invoice. If on inspection you have any doubts please contact the store as soon as reasonably possible. Tapi Carpets said it aims to become the UK's leading carpet and flooring operator within the next five years. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Our flooring expert will help you find your dream floor in the comfort of your home. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. Selected products/locations. Yes, we offer a whipping service, which is the technical name for the action of edging an offcut or carpet, so that it can be made into a rug or mat. There may be a significant variation in the colour and design of your floor due to the random nature which occurs with wood and other natural materials, from which the design has been taken. Deeper pile saxony carpets will require additional vacuuming. Available 7-days a week. The second reason is known as a line fault and is caused by an issue in the carpet manufacturing process, resulting in a visible line of higher pile along the length of your carpet that won't disappear over time. Wear guarantee on every carpet, vinyl, luxury vinyl and laminate. 40 minutes. We retain full responsibility for the products Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. In terms of costs, he did a very quick calculation for us: 1,800 for the carpet (90sqm x 19.99) 765 underlay ('Bliss' for rooms, 'Endurance' for stairs) 90 gripper. Rest assured, we put your safety first. Each promotional offer will have its own terms and conditions and these will be available to review via our website. If you do not accept these Terms and Conditions you must immediately stop using the Website. Available 7-days a week. When fitted in a larger area some patterns and seemingly random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. This method of amending product names is a standard industry practice. Free delivery on orders over 75. 10000% recommended! No Deposit. No-one is answering the phone in Customer Support, what can I do? Photos Products & Services Carpet Retail Shop Flooring Shop Carpet Fitter Flooring contractor Home improvement shop Wood floor installation service A service may be available on products within the Highland and Island areas but a surcharge will apply. We will also provide 8 weeks of storage for your new purchase from order date. Oh no! Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, its so important to make sure its fitted with love and care. The higher a carpet's tog rating, the better it'll be at keeping your room warm, so pick a carpet with a high tog rating if you'll be laying it over draughty wooden floorboards! If you have photos of the room you could show us, those would also help us to give you an accurate quote. Book a convenient appointment online. Discussion in ' Carpet / Textile ' started by Tony Currie, Sep 28, 2020 . If your room is close to the nominal width of the carpet, please allow for extra in case a join is required. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. You must contact them within six months of the date of Novunas final response letter to you. Tapi are specialists in carpets, laminate flooring, vinyl and luxury vinyl floor coverings. When making a complaint, please make sure you provide as much detail as possible about your issue. Carpet is a soft, luxurious product and flattening of the pile will occur. Sometimes, if the amount of carpet on the roll (the cut) is similar to the room size then the whole roll might be delivered. This service includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. Most of our stores offer the carpet whipping service. Permanent employment, working a minimum of 16 hours per week. If you require the installation of your vinyl flooring below non-integrated appliances, please ensure these are removed from the room prior to the fitters arrival. If you wish to change a delivery date or arrange for collection of the goods following our agreement to accept their return, please contact our Customer Services team on 03330 150 501 who will liaise with our 3rd party logistics partner and the store. If you decide you just want to order carpet from us and use your own carpet fitter or lay the carpet yourself, that's absolutely fine. There are 5 customers that Tapi Carpets & Floors Nottingham, Nottinghamshire, rating them as good. Tapi Carpets & Floors has 5 stars! 750 minimum order value. This order is a legally binding contract even if you have only paid a deposit. Smart ways to shop with Tapi. 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