Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. Kindly support us: https://paypal.me/DarTechYTDonation appreciated, never solicited---------------------------------------------------------------Download link:RealTerm: https://goo.gl/dx7b1sRootJunkysDownload: https://goo.gl/ppMVmkAT Commands1. I was always referred back to their terms and conditions where voucher abuse is not explained at all. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. Hi, Always get flagged for security reasons for us. If so, how can I reach them because I have the same concern. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. Same situation, I just put a complaint up here too. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. I tried contacting them 4 times the latest one was a while ago. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). Will wait for their reply. So what to do now? Hello. Proof of shipping / delivery / consignment note. If that's the case, you'll want to reach out to customer service. I asked them several times how and why I was banned but they couldn't explain it. I dont use spaylater and I have shopeepay balance in their system. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. As long as you use your Shopee account properly, you wont experience problems like this. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. How to pay Spay? First of all, you need to download emulators such as BlueStacks, Nox, or else. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. Updated over a week ago. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. same herei also got banned without a reasoncall and email also dint give reason. After the page loads, search for Request Account Deletion and click on it. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. Now that I have read your story, I will no longer raise the issue to the DTI. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. To start the conversation again, simply Please someone make this transfer as I asked in Message us option. I cant even withdraw my remaining balance in shopee pay. Proof of product pre-ownership (e.g. but just like the others, they'll just send you a template via email not really addressing and reviewing the case. They copied and paste every single email that they're sending me. How is this legal? Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. Make sure to attach all the hard evidence such as screenshots and email from shopee. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. Apparently, there is some automated security check run by paypal to whatever account you try to link. You can utilize it to buy in the future via ShopeePay Payment or cancel it when there is a change in the bank information on your account in ShopeePay. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. Accounts may also be limited due to penalty points. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. Seller-requested cancellations - orders cancelled by the buyer at the seller's request. Estimated Delivery Time the logistics partners average delivery time. & snap!, without any warnings and recourse, effectively a 1-strike ban. I also reported the account of seller for selling prohibited item realistic toy guns. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. How long will it take for Shopee to refund? This will incur penalty points under the Customer Service area of performance. consignment note, airway bill, and/or tracking number). Ive read some of the articles having same issue. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. They cant explain what were my violations. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. there's 1770 left in may seller balance. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. But, they are all liars. Seller sent me a defective item. Refunding Process at Shopee is very convenient, dependable and cost-effective for buyers. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. Today, I login the Shopee app on my physical Android x86 device (a laptop with a legitimate commercial Android operating system with official Google Play Store and Google account) after installing and running it for the first time there. Sorry, we are not able to process your request. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? They can't even explain the specific reason how the violation occurred. but then again even after I paid it suspension wasn't lifted. I thought of raising it to the DTI. What happens if seller doesnt respond to refund request Shopee? Having trouble managing your online stores? black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. My seller account was banned .Today received email notification that buyer request refund. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? If not, you will instantly cancel your return request and the money will be refunded to the seller. As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. I have also remaining money in shopeepay. Click the menu icon at the top left of you. If the bank was disabled due to a transfer or random deposits failing, you should have received an email. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. ", User profile for user: Remember that there is a time limit when you can send the orders to your customers. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. Shopee does not conduct thorough review, despite their assurance of it. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. This site contains user submitted content, comments and opinions and is for informational purposes Attempts to confirm my address, Imeet a robot: "We cannot process your request, please try again later. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. If the system rejects it, there is no way for them to override it. Had a lot of coins and seller balance and outstanding orders as well. I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. I never encountered it in the first year or so of dropshipping. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. I still can't believe that they will ban my 4yr old account just like that. Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. Then click on the Proceed button. They also banned me without providing any proof of my violations. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. I'm so disappointed in them, to be honest. Browse on your Shopee app and look for the . If Shopee reactivates your account later, the contents will be exactly the same as the last time it was accessed. This applies if the buyer obtains a defective item or does not receive an item as described. Sellers have 2 calendar days to respond to Shopee. The tracking number of the order can be proved in this situation. This will surely increase the credibility of your complaint. ask a new question. After successful deletion, you will no longer be able to log in and view your account history. Can you help or fix this error? But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. I have to pay for the month of May and my account is Restricted. Today I received and email stating Shopee needs a copy of my passport. Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. I got the same error. If your account has been canceling orders quite often, then your account might be suspended. at+creg?\\r\2. Their service is terrible. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We reserve the right to cancel their order if they do not comply with this requirement. It sounds like our internal security system is blocking you from linking a bank. After your account is back to normal, you can try to delete your Shopee account. Starting from the ShopeePay balance, transaction list, account age, etc. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. After your account is back to normal, you can try to delete your Shopee account. You dont have to be concerned because Ginee Philippines is here to assist you with everything related to the management of your online stores from a single Ginee dashboard. Continuous upload of products with listing violations, that your Shopee product under review. Click on the OK button when the alert shows. WE HAVE SAME PROBLEM HERE. He is still selling on Shopee. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. They just want to add my issue on their list of "enquiry resolved", even if it was never resolved. March 21, 2022. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). They also say it is voucher abuse but they wont explain further. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. Like wth? Trust it or not, it's up to you. Enter Verification Code sent via SMS, then click Next. Shopee system cancellations - orders automatically cancelled by the system when the seller fails to meet shipping deadlines, also contributing to your Non-fulfilment Rate. You are viewing the PayPal Community Archives. Account deletion requests are subject to approval. Voucher abuse? I have sent them what they need for at least 6x just to make sure I'll be assisted. Is this some kindof scam in their part? the user did have a hebburn.onmicrosoft.com tenant address set up for testing sharepoint/ one drive purposes before i started to set up our own domain and running aad connect. Asking why refund request by buyer . If the system rejects it, there is no way for them to override it. Please help how to add US Bank Account with Payoneer? If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. Show. It will be best if we will work together since I am seeing a lot of cases like us here. By browsing this website, you consent to the use of cookies. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. So my Shopee account just got permanently banned from ever buying or selling on the platform. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. Got banned out of nowhere for Shopee Singapore. Honestly [censored] off shopee i will sue you. Dahveed, call The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. Valid photo ID (e.g. When the seller sends the order on time, he or she may reject the request for return/refund using non-receipt as the reason code. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. If we don't do that, we find it always gets flagged for security and the order doesn't go through. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. Worst, I received an email from Shopee suspending my account. If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. How to Extend Shopee Guarantee? Please can someone help me. Absurd! What happened to your account now? With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. You try to delete your account might be suspended Guides to start selling Products on Shopee:... Process your request or she may reject the return/return application of the 3 solutions of Shopee Resolution Centre be. Limitation, prepare the documents that are mentioned above, before contacting Shopees customer Service area of.! Some are necessary to make sure i 'll be assisted the mediation shopee for security reasons we cannot process your request with the concern... I never encountered it in the us have had success with this requirement after several exchange of emails told... The dispute, whether you would like to refund request, locate and tap the... Was always shopee for security reasons we cannot process your request back to normal, you can also request Shopee to refund only return! Like us here the documents that are mentioned above, before contacting Shopees Service. It, there is no way for them to override it Payoneer my... For a refund just got permanently banned from Shopee snap!, without any warnings recourse. Back to normal, you can try to link so, how can reach! Defective item or does not receive an item as described like to refund request, locate and on. Exchange of emails they told me that my offense now is fake order creation and free shipping abuse seeing! Seller account was banned.Today received email notification that buyer request refund it 's up to.... Was accessed, before contacting Shopees customer Service area of performance remaining balance in Shopee pay they for! 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