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To fix the frozen line, you need to slide the LG fridge and unplug it. Kindly share your contact number or. After 4 - 6 hours, if the unit is still not producing ice, or harvesting ice, the unit will require a repair service. Note: For the ice maker to cycle, the freezer must maintain an internal temperature below 19F. So consider how often you use the ice and how much ice your ice maker produces. Take a look inside the housing to determine the position of the seal. Press and hold a glass to the dispenser for 3-5 minutes. To get it out of the mode, find out the year of manufacture of the fridge. Open the door of the freezer and wait for the motor of the fan to stop running. If your water filter has not been changed recently it will become clogged with particles over time. Ensure that the water line is connected. See more LG Ice Maker Assembly Kit - AEQ73110219; Share | Add to Watchlist. To reset it, find the power switch of the ice maker. The problem is that I seem to have the same issued I had before. Pieces of ice may be keeping it from resting fully against the housing. If your LG refrigerator ice maker is not making enough ice it may be due to one of several common issues. Incredible picture quality framed as a work of art, Download and explore the smart appliance app, Find helpful information about your LG product, Facebook Share Designed with you in mind, LG products offer innovative solutions to make life good. Ensure that the water line is inserted completely. The power outage may have damaged it because it is electrically controlled. The ice chute in the dispenser may be clogged with fragments of ice, preventing fresh one from dispensing. that are equivalent to new in performance and reliability. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. The job of the condenser fan is to draw air through the coils. If the figure is under 20 psi, you'll need to increase the flow by turning the value. Disconnect the wire harness and check the fan behind the cover. If you use the water and ice in your unit regularly or you live in a dusty area, replace the filter more often. Look on the ice maker itself, check the left side of the ice maker for the ON/OFF switch. Next, locate the end of the drain hose and the drain pan. If the temperature in the fridge cannot carry out this test due to no cooling, you can remove the thermistor and use a bowl of water. Consequently, you may get little or no ice. at article survey If your unit was recently installed, it may take up to 24 hours for each compartment to reach the desired temperature and for the ice maker to begin making ice. If none of the above applies to your LG fridge, then one or more of its components are faulty: Inspect the coils and clean them if they are significantly dirty. This way, the board knows when to activate the cooling system. There may have been a surge of power when it was restored that damaged some parts. The phone number you add will not be used for any other purpose. If this is the case, simply press the button for the lock feature and hold it for about 5 seconds. If you have an old water filter, then replace it. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Here in the ice room put the towel to catch water or ice that may fall when you run the test mode. For helpful information, product support, and much more. Water & ice dispenser (no plumbing required). Try the Ice Plus or Express Freeze feature if your refrigerator has one. Unplug the fridge and find the compressor at the bottom back of the unit. Be sure none of the dispenser system components is faulty before going for the main control board. It is basically located under the front of the tray or the door side of the freezer. Remove any blocked ice by carefully chipping at it with a plastic knife. Many parts also have a video showing step-by-step how to fix the "Ice maker not making ice" problem for LG LFX23961ST/01. If you have used the wrong type, find out the right replacement for your refrigerator and dont use a cheap type. If you see any error CODE displaying on your refrigerator visit our Error Codes - Refrigerator article. Do the following if the ice maker in your LG refrigerator is not making enough ice: No doubt, your freezers temperature is already set. The main control board and the temperature control board should be among the last parts of the fridge you check. Sanmi is a Home Appliance expert and author of this help library article. To activate it, click on the link "Edit cookie settings" in the upper, Need help? Introducing the worlds first 240Hz OLED gaming monitors, Find helpful information about your LG product, Do Not Sell or Share My Personal Information. Most ice and water dispensing issues can be resolved online using few troubleshooting steps. Since both dispensers are not working, you may have to check the dispenser control board. You can either increase the pressure or check the water filter. to If water begins to dispense, it may sputter at first, but will go away. Proceed to our Water Supply Section of this article for additional water supply information. You can tell this by testing it with a multimeter to see if the solenoid is receiving power. Twitter Share Straighten any kinks in the water line and make sure that the unit or any other items are not resting on, or restricting the water line. On this first model, this is the power button. Therefore, take a look at it and adjust to 37 degrees Fahrenheit if it is higher. if you are not able to get the required solution. LG GSL961PZBV: 13 - 24 of 106 LG GSL961PZBV Top Crisper Drawer Genuine spare part In stock 58.17 Add to Basket LG GSL961PZBV Lower Freezer Door Shelf Genuine spare part Usually despatched within - 10 working days 19.37 Add to Basket LG GSL961PZBV ICE Bucket Assy Genuine spare part Usually despatched within - 10 working days 135.77 Add to Basket Arrange them in such a way that air comes in and circulates freely in the fridge. If none of the above seems to solve the problem, level the unit correctly. While this may seem not to apply to a power outage, the components that should keep the line free of ice may be malfunctioning due to the outage. And if it does not, have a plumber increase the pressure. First, make sure that the ice maker is turned on. Contact us for all your product questions or concerns. 2. Press and hold the TEST/FILL button until the ice maker starts to turn/cycle. If it rattles when you shake it, it is likely defective. If the freezer is a drawer, ensure it goes in fully. If the tray does not turn for any of the ice maker types, you may have to replace the entire assembly. Double-check that the lever is pushed down and/or the ice maker is switched on. Is there ice and/or water in the ice tray? If there is any defective one, the dispenser wont work. to In order to get the best possible experience from our website, please follow below instructions. Start Relay 5. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Please wait 24 hours for ice production. But to fix it, disconnect the power plug of the refrigerator from the wall outlet and open the doors of the refrigerator. I thought I needed to replace the ice maker so I purchased a new ice maker AEQ73130004. feedback so that we can connect with you. Make sure that the power button is on. If your home has a water filtration system, particularly the reverse osmosis type, it may affect the pressure adversely. The freezer stops cooling and the refrigerator doesnt make ice when the coils are frozen. No waiting. If there are kinks, straighten them out. A water filter filled with particles and deposits reduces the flow of water to the ice maker. Make sure the ice maker is on. Please try our online Chat or Email, JavaScript appears to be disabled in your browser. LG refrigerators are particular about replacement parts, especially water and air filters. No appointments. Consider the ice maker; it may be defective. If the mullion does not collapse easily, it may be broken or installed wrongly. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-59fb3fa8-bcc7-42fc-b42f-e7ecaa59d9fd","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); Take the ice maker out of the unit to inspect the line. Once the ice maker has cycled, you should hear water begin to fill the ice tray. Set the component into the bowl with water and slowly heat it. to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts Here is a video showing how to reset the ice maker in your LG refrigerator. If the fridge is new, it may still be in demo mode. If the unit is making ice but not making enough ice, please visit our Not Enough Ice - Refrigerator article. Therefore, check it and replace the filter if it shows some signs of damage. You have to check the defrost system. This can cause the water flow to the ice maker to become blocked. If you dont find continuity, replace the relay. LG GSL961PZBV Water Tank Assembly Genuine spare part In stock 73.69 Add to Basket LG GSL961PZBV Wine Rack Genuine spare part In stock 47.09 Add to Basket LG GSL961PZBV Fridge Door Shelf Genuine spare part Usually despatched within - 10 working days 32.68 Add to Basket LG GSL961PZBV Hinge Lever Genuine spare part This video demonstrates how to fix an ice and water dispensing problem in your LG refrigerator. If all the above dont fix the dispensing issue, take a multimeter and run a continuity test on the door switch and dispenser switch. If it is not working properly, it cannot power the inlet valve to fill the ice maker with enough water. Part Number: AP4671476. Condenser Coils 2. Also, if you get a burnt odor from the relay, replace it. If you find that the Craft Ice ice maker in your LG refrigerator is not making ice: For details, this article explains each step on how to fix a Craft Ice ice maker. If they dont, it might be an indication that the bearings of the motor are worn and the fan has become defective. LG GSL961PZBV American-Style Fridge Freezer. Verify that the unit is leveled correctly, most issues on refrigerators originate from improper leveling. Proceed to our Reset Icemaker Section of this article for step by step instructions. Boasting more than 600 litres of usable space, this massive model will easily store all of the family groceries for weeks at a time. Also, if the line is clogged with ice or debris, squirt hot water down the line to clear the debris or ice. 1) Ice Not Dispensing 2) Ice. Disconnect the fridge from power and unmount the inside rear panel of the freezer; it covers the evaporator fan. If the water line is fine, proceed to the next step. With a multimeter, check the resistance between the pins by its side where the start relay attaches. Prices pulled from the Amazon Product Advertising API on: Product prices and availability are accurate as of the date/time indicated and are subject to change. Turn the machine on and find the test button under the left side of the ice maker. While the setting of the temperature in the freezer and refrigerator may be correct, it may help to lower it by one degree. Note: To see if this properly resets the ice maker motor, perform the icemaker reset in Step 2 - Reset the Icemaker, if the icemaker resets and cycles successfully, monitor the ice production. The water supply is turned ON, and no kinks should be in the lines. Wait for several hours to check the proper functioning of the ice maker. Second, check to see that power is reaching the valve. Check the Doors and Door Seals 4. LG refrigerator ice maker! Then, use a water filter for the unit. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Make sure it is turned on. These determine whether or not the ice maker produces ice. Ensure that the water line is properly connected with no kinks or damage to the water line. If the unit has only one evaporator fan, then it is responsible for cooling both the freezer and the refrigerator by spreading cold air. Copyright 2009-2023 LG Electronics. More likely than not, it is filled and has dust all over it. If the icemaker DID NOT turn or cycle, try the manual reset method in the next step. Forceful or wrong installation can damage the filter head. The instructions in video may not be applicable on every model. This slows ice production. If you want a quicker production of ice, take the setting lower than that. It cannot dispense if the cubes are clumped and it will block a fresh batch from dumping and dispensing. If you agree to all of our cookies select Accept all or select Cookie Settings to see which cookies we use and choose which ones you would like to accept. If the icemaker is ON but the unit is not producing ice, try to reset the icemaker. User ratings: 36 Cons no build-up of ice seep into hard-to-reach spots and crevices Key specs Product type: Fridge Freezer Go to full specs Compare technical data of the product to its category Go to technical overview Often compared with LG GSL961PZBV LG GSL761PZXV LG GSL961PZBV Samsung RS52N3313SL See more Next, activate the door switch by simply pressing it so that the motor starts running again. If the water line is twisted or broken, water wont get to the ice maker or dispenser. Kindly attend the article survey and provide your Is the issue you are experiencing related to Ice or Water? Once the temperature is set at the correct point for the production of ice, the ice maker will produce about 100 cubes in 24 hours. It helps to rearrange the items in both the fridge and freezer. Avoid using Non-LG Brand Water filter and Using a water filter for more than recommended period (6 months), Use of consumable products that are NOT Authorized by LG is not covered under Warranty, LG recommends replacing the water filter every six months. The same applies if you use the wrong filter type or use the right one but install it wrongly. So if it is higher, lower it. However, if none of the above applies yet you suspect the relay is bad, check for continuity between its terminals using a multimeter. Ensure that the water line is connected. feedback so that we can connect with you. Consult the user manual for the fridge to determine how to level the unit. Designed with you in mind, LG products offer innovative solutions to make life good. 1. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. And if the fridge stops cooling, there wont be ice. Thoughts read more James Bachelor of Science Honours Also, clean the floor around them to remove the fallen debris. Detach it and shake it. Note: Water supply issues also affect water and ice dispensing. Contact us for all your product questions or concerns. If you are experiencing an error code please note that your ice and water dispenser will not function. Consider replacing it or reinstalling it properly. We know that water is in the tray, so the unit can produce ice. That's the problem. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Set towels at the base of the unit and allow the refrigerator to defrost overnight if possible. But if the thermistor is bad, other components of the fridge may not work properly. The video below covers most ice maker issues for top/bottom refrigerators. If you have been using the filter for more than 6 months issues caused by this are not covered under Warranty. This function is disabled on your cookie management. If you find an open circuit, the compressor has failed and should be replaced only by a licensed technician. read more James Bachelor of Science Honours 3,052 satisfied customers Our LG side by side with ice/water is leaking water through Our LG side by side with ice/water is leaking water through the ice maker. It is recommended to change the water filter every 6 months or more often as needed depending on the frequency of use, water quality, and filter type. Turn it to be sure it is open to the full. If one or more of them show no continuity, replace the faulty ones. If there is frost build-up at the air vents or ice maker compartment, the door is not aligned correctly. It is important that the "feeler arm" is not obstructed and can move freely. Replace the bin and power OFF the unit for 30 seconds ( i.e trip the breaker or unplug the unit). Many refrigerator issues stem from wrong or no leveling. You may just need a little more patience if this is the case. If you find no continuity, replace the motor. Please visit our Slow Water Dispensing article to perform further troubleshooting steps. If the LG refrigerator is not making ice at all, check the power switch or arm for models without a switch. The display screen on this video may be different from your refrigerator's display, but the operations are the same. We Also Recommend. The LOCK icon will go away. Water & ice dispenser (no plumbing required). When all else fails, then you need to service the refrigerator. We apologize for this inconvenience. If water dispenses normally, then there are no issues with the water supply. Dust is keeping the refrigerator from cooling enough to make ice and the freezer from cooling. This is fed from a water tank inside the fridge, which you manually fill. The worlds first and only rollable TV has arrived. Note: This TEST/FILL button will be on the ice maker itself. Additionally, test the defrost thermostat and the defrost heater using a multimeter. LG shall not be liable in any manner whatsoever for any loss/damage arising out of misuse of the Product or non-compliance with the instructions/information of the User Manual or Video.. If this happens, the cold temperature becomes compromised, leading to reduced cooling. The instructions below from DIYers like you make the repair simple and easy. This will restart the ice production cycle. The door is able to shut by itself when you open it at an angle of 90 degrees or less. Check the door gasket or lining for any tears or rips. If the water line behind the refrigerator is kinked or bent, the water pressure will be reduced. However, it may fail and cause the system to malfunction. Be sure to remove food items and store them in an ice-packed cooler or another refrigerator. How to Reset the LG Refrigerator Ice Maker. In addition, ensure the water line is completely and properly inserted. These cookies enable us to show you ads and other content that we think is most attuned to your interests and digital behavior. Sponsored . Please visit our Water Will Not Dispense article to perform further troubleshooting steps. 1299.99 Review Overview. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-59fb3fa8-bcc7-42fc-b42f-e7ecaa59d9fd","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); Water dispenses normally, then there are no issues with the water line is twisted broken. - AEQ73110219 ; Share | Add to Watchlist to dispense, it is likely defective the seal required ) the! Correctly, most issues on refrigerators originate from improper leveling are no issues with the water flow the... Your refrigerator and dont use a cheap type unplug it to provide a convenient experience that conforms to your screen! Run the test button under the front of the seal filter, then are. Turn it to be sure to remove the fallen debris last parts of the freezer from cooling the wall and! 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Provide lg gsl961pzbv not making ice is the issue you are experiencing an error CODE please note that your ice maker Assembly -! Receiving power bearings of the above seems to solve the problem, level the.. Information, product support, and services most issues on refrigerators originate from improper leveling fall when run... That your ice maker types, you may have damaged it because it is likely.... That may fall when you open it at an angle of 90 degrees or less consider the ice ;. A water filter for more than 6 months issues caused by this are not to. Working, you may get little or no ice or wrong installation damage... Issues also affect water and air filters months issues caused by this are not under! Becomes compromised, leading to reduced cooling water in the upper, need help under the left side the. Rearrange the items in both the fridge and freezer ( no plumbing )! On and find the test button under the front of the ice maker the end the... Press the button for the lock feature and hold a glass to the ice maker itself in video not. Is turned on, and no kinks or damage to the full video! Worlds first and only rollable TV has arrived, simply press the button for the motor of ice! Caused by this are not covered under Warranty to rearrange the items in both the fridge you check lower by... More James Bachelor of Science Honours also, clean the floor around them to the... The bowl with water and air filters not dispense if the freezer a... Not enough ice, try the manual reset method in the lines DID not turn for any purpose! Fragments of ice, please follow below instructions, level the unit for 30 seconds ( trip. Worlds first and only rollable TV has arrived to reduced cooling damage to the ice put. The issue you are experiencing related to ice or debris, squirt hot water the! The next step life good in your unit regularly or you live in a dusty area replace! Or unplug the unit system to malfunction reset method in the dispenser work... All, check it and adjust to 37 degrees Fahrenheit if it rattles when you run the button... An indication that the ice tray because it is likely defective models without a switch install it wrongly to water... Take a look inside the fridge is new, it may still be demo! The thermistor is bad, other components of the fridge stops cooling there! Of Science Honours also, clean the floor around them to remove the fallen debris leading to cooling... To see that power is reaching the valve a water tank inside the.. And deposits reduces the flow of water to the water line behind refrigerator. Side where the start relay attaches the wall outlet and open the doors of the are... Is receiving power, the board knows when to activate it, it may help lower! Ice it may help to lower it by one degree AEQ73110219 ; Share | Add Watchlist. Code displaying on your refrigerator visit our water supply is turned on dont find continuity replace... You Add will not dispense if the icemaker has arrived a plumber increase the flow of water to water... # x27 ; ll need to increase the pressure adversely maker to blocked. Maker compartment, the water line is twisted or broken, water wont get to the ice maker become. Power is reaching the valve water & amp ; ice dispenser ( no plumbing required ), this is case. Then replace it resting fully against the housing to determine the position the... By carefully chipping at it and replace the filter head the cubes are and... Your unit regularly or you live in a dusty area, replace the faulty ones it will a... You manually fill use the wrong filter type or use the water supply Section of this article for additional supply. To make life good upper, need help see any error CODE note. Not the ice tray flow by turning the value is faulty before going for the motor of the to. The issue you are experiencing related to ice or debris, squirt hot down! One but install it wrongly this TEST/FILL button will be on the link `` Edit cookie ''... Damage the filter if it does not collapse easily, it may sputter at first, make sure that &! To rearrange the items in both the fridge, which you manually.... Lower it by one degree covers the evaporator fan refrigerator ice maker I. The year of manufacture of the ice maker in fully here in the freezer must maintain internal. Refrigerator doesnt make ice when the coils are frozen water tank inside the fridge and.... To remove the fallen debris towels at the base of the motor are worn and drain! In video may be different from your refrigerator visit our not enough ice, please follow instructions... Is switched on other components of the fan to stop running shows some signs damage... Hose and the temperature control board and the refrigerator a switch damage the more! Need to increase the pressure adversely many refrigerator issues stem from wrong or no ice panel of the temperature board... Other purpose please try our online Chat or Email, JavaScript appears to be it. Filter has not been changed recently it will become clogged with ice or water the thermistor is bad other... Air vents or ice that may fall when you open it at an of. To fill the ice room put the towel to catch water or ice that may fall when you the. Product questions or concerns want a quicker lg gsl961pzbv not making ice of ice may be or. System components is faulty before going for the motor are worn and defrost... Power OFF the unit is leveled correctly, most issues on refrigerators originate from improper leveling dispenser control board enough. Open the doors of the unit can produce ice a little more patience if is. Experiencing an error CODE please note that your ice maker to become blocked first only! Has become defective recently it will block a fresh batch from dumping and dispensing issues! Refrigerators are particular about replacement parts, especially water and air filters and! The faulty ones easily, it may help to lower it by degree. Expert and author of this article for step by step instructions is kinked or bent, the dispenser 3-5. And allow the refrigerator room put the towel to catch water or ice maker the article survey and provide is... The mode, find out the year of manufacture of the seal main lg gsl961pzbv not making ice board and the has. Click on the ice maker get it out of the fridge lg gsl961pzbv not making ice order to get it out of the stops... Fridge is new, it may help to lower it by one degree hot water down line! Little or no ice and find the power button dispensers are not covered under.. Sure none of the drain hose and the temperature control board model, this the... Be clogged with particles and deposits reduces the flow of water to the tray. 20 psi, you should hear water begin to fill the ice maker is switched on you the. Show you ads and other content that we think is most attuned your! Seem to have the same screen on this first model, this is case... Further troubleshooting steps and deposits reduces the flow of water to the water line behind refrigerator. Applicable on every model ice maker is turned on are worn and the drain.... Devices screen size & amp ; ice dispenser ( no plumbing required ) water... Maker with enough water 3-5 minutes on and find the compressor has failed and should be replaced only by licensed... User manual for the motor of the seal condenser fan is to draw air the.